• WHERE DO I GET A CLAIM NUMBER?

    Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you when you come in to begin the repair process, Lee’s Car Care team will do the rest.

  • WHAT KIND OF CARS DO YOU SPECIALIZE IN?

    We specialize in ALL makes and models.

  • IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

    Yes. Lee’s Car Care guarantees all repairs.

  • HOW CAN I GET A RENTAL CAR?

    If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. We have negotiated special rates for replacement vehicles for those who don’t have insurance coverage.

  • HOW WILL I KNOW WHEN MY CAR IS DONE?

    You will be notified by phone when your vehicle is ready to be picked up. You can also call or e-mail your advisor during the repair process if you have questions or concerns.

  • CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?

    Yes. Just let your advisor know what other work you would like done so that he can make the necessary arrangements to suit your vehicle’s needs.

  • IF MY VEHICLE’S FRAME IS DAMAGED IS IT A TOTAL LOSS?

    A car is a total loss only when the insurance company determines that it’s a total loss. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system , can return your vehicle to its original factory specifications.

  • WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?

    Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. This enables us to minimally inconvenience our customers.

  • DO I HAVE TO PAY A DEDUCTIBLE?

    The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you were at fault. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your insurance company.

  • WHO DO I PAY MY DEDUCTIBLE TO?

    It will be your responsibility to pay Lee’s Car Care, Inc. when you pick up your vehicle.

  • WHAT FORMS OF PAYMENT DO YOU ACCEPT?

    The easiest and most convenient way to pay for your vehicle repairs is with a major credit card. We accept cash, checks and all major credit cards.

  • WHAT ARE BETTERMENT CHARGES?

    Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company are based on actual miles or ware on your vehicle.

Didn’t find your question? Just ask us!

We’ll be glad to answer any questions you may have.